Looking for answers about moving and storage? Our Frequently Asked Questions (FAQs) cover everything from residential and commercial moving services to packing, pricing, and storage options. Bert Hill Mover has been helping customers across Western Massachusetts and Northern Connecticut since 1915, providing trusted moving, packing, and secure storage solutions to make every move simple and stress-free.
General Questions
Where are you located and what areas do you serve?
We have offices in Westfield, MA, and East Granby, CT, and serve all of Western Massachusetts and surrounding New England areas, as well as Northern CT and points south.
How long have you been in business?
Bert Hill Mover has proudly served the community since 1915, providing trusted moving and storage solutions with a strong local reputation for professionalism, quality and integrity.
Are you licensed and insured?
Yes. We are fully licensed and insured for local, intrastate and interstate moves.
Moving Services
What types of moves do you handle?
- Residential moves
- Apartment and condo moves
- Senior and assisted living moves
- Office and commercial moves
- In-state and long-distance moves
Do you offer packing services?
Yes. We offer full, partial, and fragile-only packing services. Packing materials are also available for purchase.
Can you move specialty items?
Yes. We regularly handle pianos, antiques, safes, and other delicate or oversized items.
How do you price your moves?
Local moves are billed hourly based on crew size and time required. Long-distance moves are priced based on weight, distance, and services requested.
What protection options do you offer?
We offer standard valuation coverage and upgraded protection options for added peace of mind. Ask us about coverage levels and costs.
What happens if something is damaged?
While we take great care, if damage occurs, we have a very clear claims process and will work with you to resolve it promptly.
Storage Options
What storage options do you offer?
We offer three flexible solutions based on customer needs:
- Indoor storage vaults
- Climate-controlled indoor storage
- Outdoor portable storage containers delivered to your home
Can you deliver a container to my house?
Yes. We can drop off a portable container for you to load at your convenience, then pick it up and store it at our facility. Or, if you’d prefer, we can load it on your premises for you.
Do you offer short-term storage?
Absolutely. We offer both short-term and long-term storage options with flexible terms.
Scheduling & Preparation
How far in advance should I book?
We recommend booking 2–4 weeks in advance, especially during peak moving seasons (spring and summer).
Do you offer free estimates?
Yes. We provide free moving estimates based on inventory, timing, and services needed.
What can I do to prepare for moving day?
- Label boxes clearly
- Pack essentials separately
- Empty drawers and appliances
- Reserve elevators or parking if needed
Do you move customers into assisted living or senior communities?
Yes. We have extensive experience with senior relocations and understand the extra care and coordination required.
